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SOFTWARE CAPABILITIES

Adobe Acrobat 8; Adobe PhotoShop CS3; Adobe Illustrator CS3; Adobe Image Ready; Dreamweaver CS3; FTP; GIF Animator; GST Autorun Tools; HTML; MS Office Suite; MS Publisher; MS Visio; MS Visual SourceSafe; PVCS Tracker; PVCS Version Manager; RoboHelp; RoboDemo; Telnet; Windows 95, 98, NT, 2000, XP.

EXPERIENCE

iSIGHT Partners, Dallas, TX
Content Specialist, 9/2007 - Present

• Develop and implement documentation standards and templates for use company-wide.
• Design and create internal online help systems.
• Work with internal development groups to define requirements and refine internal applications.
• Create product logos and other graphics used in marketing collateral and on the Internet.
• Design and layout marketing materials such as white papers, brochures and sales letters.
• Serve as webmaster for the corporate website and intranet site.
• Edit all customer deliverables to ensure they are properly written and formatted.

iDefense, a VeriSign Company, Dulles, VA (Telecommute)
Editor II, 2/2003 - 9/2007

• Designed and created internal and customer-facing online help systems.
• Converted documents to portable document format (PDF) for delivery to customers.
• Created a variety of graphics used in marketing collateral, deliverables and on the Internet.
• Designed marketing materials and product templates for use company-wide.
• Edited all customer deliverables to ensure they were properly written and formatted.

Conquest Systems, Inc., Washington, DC
Senior Technical Writer - Team Lead, 11/1999 - 2/2003

• Developed and implemented documentation standards and templates for use company- and project-wide.
• Drafted detailed online help and multimedia training guide development estimates for Program Managers and clients.
• Conducted Joint Application Development (JAD) sessions with customers to define documentation needs and requirements. Document definitive requirements and develop online help systems accordingly.
• Designed and created online help system prototypes used to further define and clarify customer requirements.
• Delivered time-critical online help systems and training guides on time and within allocated budgets.
• Wrote extensive online help systems and training guides using RoboHelp for a variety of Web-based applications at the United States Postal Service (USPS), Federal Aviation Administration (FAA) and Department of Defense (DoD).
• Organized and implemented PVCS Tracker on multiple projects. This entailed formalizing the change request life cycle; creating users, groups, shared reports and shared queries; and developing a logical auto-notification cycle.
• Created and maintained system requirements, system design documents, user manuals, training guides and frequently asked questions (FAQs).
• Wrote a 1200 page operations/implementation manual for a major Internet-based application at the US Postal Service.
• Wrote plans, policies and procedures in support of the SEI CMM implementation process.
• Wrote Statements of Work (SOWs) and technical proposals.
• Served as editor-in-chief for Conquest's intranet site as well as write newsletters, marketing materials and magazine articles.
• Supervised the technical writing group. This entails assigning and scheduling tasks as well as providing time-to-completion estimates.
• Developed training solutions for end user training programs, which included storyboarding training scenarios, developing scripts and creating short training videos in .avi and .mpeg format.
• Trained other technical writers in the use of various software packages and training methods.

Computer Based Systems, Fairfax, VA
Senior Technical Writer-Team Lead, 5/1999 - 11/1999

• Developed templates used division-wide for creating standard operating procedures, configuration guides and technical notes.
• Managed the development of hard copy user manuals using products such as Adobe PageMaker and Adobe Exchange.
• Provided final review and approval of user manuals, release notes, newsletters and internal communications.
• Developed and implemented documentation standards in order to establish consistency across projects.
• Created presentations supporting customers at the US Patent and Trademark Office (USPTO).
• Wrote, edited, revised and developed standard operating procedures, configuration guides and technical notes.
• Wrote and edited articles published in the Patent and Trademark Office's quarterly newsletter.

The Continuous Learning Group, Inc. (CLG), Morgantown, WV
Editor/Writer, 12/1998 - 5/1999

• Wrote internal training materials, white papers, memos, letters and other company documents.
• Assisted consultants in writing teaching guides, facilitator's guides and proposals, which were presented to clients such as Mobil, Sierra Pacific, Bell Atlantic and Bayer.
• Edited custom-designed documents and publications for content, format and consistency.
• Served as managing editor in large-scale projects requiring the production of error-free, coherent documents.

West Virginia University, Department of English, Morgantown, WV
Composition and Rhetoric Instructor, 7/1996 - 12/1998

• Taught two English 1 and/or English 2 courses per semester.
• Developed curriculum and syllabus appropriate for subject matter.
• Developed workshops and assignments for use in the classroom.
• Translated complex composition and rhetoric theory into readily understandable and practical language that students could apply to their own writing.
• Evaluated and graded all student work against a set of criteria that ensured students understood course content.