I have more than five years experience specializing in developing effective, innovative and reliable online training and help systems for government agencies such as the US Patent and Trademark Office, US Postal Service and Federal Aviation Administration. Using tools such as RoboDemo, RoboHelp, Dreamweaver, Adobe PhotoShop, Adobe ImageReady, Adobe Photo Elements and Adobe Illustrator (see my Skill Sets to see how I've used various software products), I have developed:

Online Training Guides,

Multimedia Training Guides,

Classroom Training,

Online Help Systems,
System Documentation

Websites and

Hard Copy Documentation.

I hold baccalaureate degrees in History and English and a Masters degree in English and have taught Composition and Rhetoric at West Virginia University. During my career, I have written proposals, created multimedia training guides, implemented intuitive and effective online help systems and built websites. If you'd like to see samples of my work, please review my Samples page. You can also view my Skill Sets to learn more about how I have applied my skills in my current and past positions.